We’re a user research and design studio

We design better digital products and services.

We’re not a team of yes people. We work with you to understand your users and potential customers to create better digital experiences.

Mark and Jon from Paper working in the Paper studio
Steve, Jon and Mark working on insight from usability testing
Cam from Paper and Sasha from Westfield Health in a Sketching Workshop looking at designs
Jon and Cam looking at a product canvas board


From websites to chat bots and mobile apps, we have the capacity to create, test and get your digital product up and running…

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  • Doteveryone prototype and test

    Brief: Doteveryone had a challenge. To find better ways of engaging the public around complex digital issues. Traditional methods (such as a citizen jury) are not always the right way. Our mission was to prototype new methods of engagement and test those with the public.

    Process: Working closely with an in house team we used the manufactured dilemma; “Is access to the internet a right or a privilege?”. We created a set of different experiments that we tested with the public to see how different methods of engagement worked.

    Result: We designed and developed some prototypes for testing at a library in London and a community center in Chesterfield. These will go live on the web to begin measurement.

  • Department for Education user research

    Brief: The Department for Education (DfE) asked Paper to conduct user research into how people access the National Pupil Database. The database is used by a range of organisations including universities, other government departments, and some private sector companies who have a variety of different needs.

    Process: The user research was part of a Discovery which included exploring a new way of providing the service. We divided the research into three streams of work: end users, policy makers, technology providers. We conducted one-to-one interviews with users and collated the research into themes, personas, and user stories.

    Result: The research enabled us to explore a new end to end user journey and move into a design sprint. Richard Machen, Product Owner at DfE said, “Your structured, professional and methodical approach to user research, coupled with your collaborative and agile ways of working, has left us in a much better position to create a service that meets the needs of our users.”

What makes Paper different?

Still not made your mind up about us? Our model is a big part of what makes us different.

Our Principles

Our principles guide more than just what we work on, it guides the people and the culture here at Paper.

  1. We value our principles more than money
  2. Our profit funds innovation within the business
  3. We value leg-ups and free work
  4. Paper is independent and self funded

Read about our principles

The way we work

How we work with clients is super important to us.

Steve says, - “Paper really acted as an extension of our small project team. Through working closely together they’ve gained great understanding of our product and there’s a real feeling of us working towards a joint goal.

Read more about the way we work


We write about things you might find useful such as what we're working on and the industry we work in.

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