We’re a user research and design studio

We design better digital products and services.

We’re not a team of yes people. We work with you to understand your users and potential customers to create better digital experiences.

Mark and Jon from Paper working in the Paper studio
Steve, Jon and Mark working on insight from usability testing
Cam from Paper and Sasha from Westfield Health in a Sketching Workshop looking at designs
Jon and Cam looking at a product canvas board


From websites to chat bots and mobile apps, we have the capacity to create, test and get your digital product up and running…

See all of our work

  • An innovative new startup

    We were approached by Steve Cheshire who needed to develop a brand new service. Paper developed the proposition through research, designed a prototype to deliver the service and tested with target customers.

    Read the case study

  • A brand new product for Westfield Health

    I’ve worked with a large number of agencies over the past 10 years and Paper really are doing things differently. Hans Cayley Web Team Lead - Westfield Health

    Read the case study

What makes Paper different?

Still not made your mind up about us? Our model is a big part of what makes us different.

Our Principles

Our principles guide more than just what we work on, it guides the people and the culture here at Paper.

  1. We value our principles more than money
  2. Our profit funds innovation within the business
  3. We value leg-ups and free work
  4. Paper is independent and self funded

Read about our principles

The way we work

How we work with clients is super important to us.

Steve says, - “Paper really acted as an extension of our small project team. Through working closely together they’ve gained great understanding of our product and there’s a real feeling of us working towards a joint goal.

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We write about things you might find useful such as what we're working on and the industry we work in.

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What is innovation?

We’ve been asked to give a talk at one of Super Fast South Yorkshire’s events (The Art of the Possible). They are offering SME’s match funding for ‘transformational innovation’. For Paper that immediately begs the question, what is innovation?

Continue reading What is innovation?

Our first year in business

We’re one. Wow that was a challenge. Looking back on our first year in business is one of fondness, and expostulation. I use the former because it’s impossible to look back on our first 12 months without pride of how far we’ve come as a business. While the latter has shaped our business in an extremely positive way.

Continue reading Our first year in business