Department for Education user research
Brief: The Department for Education (DfE) asked Paper to conduct user research into how people access the National Pupil Database. The database is used by a range of organisations including universities, other government departments, and some private sector companies who have a variety of different needs.
Process: The user research was part of a Discovery which included exploring a new way of providing the service. We divided the research into three streams of work: end users, policy makers, technology providers. We conducted one-to-one interviews with users and collated the research into themes, personas, and user stories.
Result: The research enabled us to explore a new end to end user journey and move into a design sprint. Richard Machen, Product Owner at DfE said, “Your structured, professional and methodical approach to user research, coupled with your collaborative and agile ways of working, has left us in a much better position to create a service that meets the needs of our users.”