We will only work on projects that we think are a good fit for us. We sometimes say no. We don't want to chase revenue by growing a team to deliver cheap work. Our focus is on quality work that meets our principles and makes a difference.
We're using profit to ensure that our thinking and skills are up to date, that we are experimental and we remain open to outside influences. At least one day every week we work on innovative or social good projects. This work won't always be commercially driven, but rather it is focused on curiosity, learning and sharing. Our clients only pay for the days we work on their stuff, and so we fund this work from what would be profit. This doesn't mean we have built extra margin into our day rate, in fact our day rate is benchmarked to ensure that it is competitive.
At any one time we can be working on a small number of projects. One of these will be a 'leg up' project which is heavily discounted, or completely free for a charity, start-up, or social programme. We also open our doors once a month for a drop-in advisory clinic, for anyone who wants to learn about what we do and how they can apply it to their own organisation.
We’re completely independent. No exclusive partnerships, commission or brownie points from anyone. The three founders self-funded Paper; no loans, no help-me-outs. This means we can help steer clients to the right partners without being restricted.