Applications are currently closed.

If it interests you, even if you’re not sure about some bits, please apply.

We’re looking for user researchers to come and work with us. The role will include leading on our user research approach for various clients/projects within the private, public and third sector and working within our teams to educate the clients that we work with.

If you’re new to the role of user research we would still encourage you to get in touch, we’re interested in all skill levels at the moment.

Some skills we think are essential for a user researcher:

  • Usability testing
  • Recruiting users
  • Writing test plans
  • Analysing qualitative data

Some skills we think are nice to have for a user researcher:

  • Experience of the Agile methodology
  • Mentoring on user research
  • Facilitation skills

The mission for this role

The mission is simple to state, but can be difficult to enact. We want to work with clients to help them understand their users and create better digital experiences. We work to challenge clients to do things differently and that often means challenging ourselves to do things differently too.

You’ll help shape our business and how it grows to bring better successes to digital projects through a user centered approach.

How this role will challenge you

This is not an easy role, and that’s why it’s a great opportunity. You’ll be joining an experienced team who have crafted this business. We want you to challenge our approach to give us an extra insight into how we run our business.

We’re not “yes people”. We’re realists and we work hard to make things the best they can be.

You’ll have opportunities to challenge yourself to learn and adapt at a rapid pace. Most of the work we do is working with the unknown and asking “what if?”.

It’s not all about billable work either, you will be working on Paper funded R&D projects to create your own (and others’) products.

How might you shape our business?

Our culture is of openness and transparency. We’re not afraid to ask difficult questions of our business to make it a better place to work. But we want you to ask some of those questions too.

We’re learning as we go, we have a set of published principles that guide the decisions we make.

You will help us learn what being a Paper employee is all about and how we can make being an employee a good experience.

How will this role inspire you?

Working at Paper you will be given the space to find what inspires you, that may be taking part in legup projects with social good goals, co-creating your own products such as legup.social, or finding new ways of doing things.

Paper is completely independent. No external investors, no Senior Management Team, no hierarchy, just three co-founders who love the work we do.

Salary & Benefits

Tough one. We’re a new business and we’ll be honest, we can’t (yet) match monetary amounts some larger organisations are offering (Sky, Home Office et al) but we do believe we have a unique proposition and want to grow with you. If you really want to work with us we will push as much as possible to accommodate your salary. We also offer 25 days of holidays.

We also offer flexible working which we are happy to chat about and part/full time employment.


What’s it like to work at Paper?

We work hard to make Paper a great place to work. We’re an honest and transparent group of people and are guided by our principles. We’re not here to be a bum on a seat, we’re here to make a difference. We’re not “yes people”. We’re realists and we work hard to make things the best they can be.

This is not an easy role, and that’s why it’s a great opportunity. You’ll be joining an experienced team who have crafted this business. We want you to challenge our approach to give us an extra insight into how we run our business.

Diversity and opportunity

We are an equal opportunity employer and diversity is very important to us as a business both in the work we do and the people we work with. We encourage you to get in touch no matter what.