The Benefits

Improve trust

“I need to make my customers happier”

You might want to

Keep them informed

Avoid complaints by ensuring your customers always know what’s happening

Improve Net Promoter Score

Understand how you’re implementing NPS and how to improve low scores

Encourage customers to return

Research and identify why customers choose not to return to you

Create a convenient service

Remove barriers and frustrations from your customers' journeys

Why our services deliver

Research & Insight

Find out how people feel about your brand and services

Scoping & Planning

Define benchmarks and KPIs for measuring trust

Digital Product Design

Test and improve different methods of improving trust

On Demand

Continual optimisation and quality assurance of your design

Service Design

Design an end to end service to create a great customer experience

Our approach can include

Understanding your business

Measurement plan

Agreeing what we are measuring and how we will define success

Staff interviews & observation

Giving your team the opportunity have influence within a design process

Understanding your customer

User interviews & surveys

Opening up a conversation with customers about happiness and trust

Usability testing

See and hear how people using your service experience it

Experience mapping

Seeing where points of frustration are in the user journey

Start the conversation

A photo of Cameron Spilman

Cam Spilman
0114 360 3604
hello@paper.studio

Email Cam

Don’t worry, we’re not salesy. We want to listen to you. We don’t see you getting in touch as a commitment, it’s just a chat.

What else would you like to achieve?

Generate leads

I need to make it easier for customers to get in touch

Find out more about Generate leads

Improve trust

I need to make my customers happier

Find out more about Improve trust

Increase revenue

I need to make it easier for customers to buy more of what they want

Find out more about Increase revenue

Provide information

I need to make finding content easy

Find out more about Provide information

Reduce costs

I need to make it easier for customers to self serve

Find out more about Reduce costs

Reduce risk

I want to avoid doing things that my customers don’t need

Find out more about Reduce risk