We design everything to do with services – from your organisation's strategy for delivering them, to the teams, tools and processes you need to support them, to the online and offline experiences of the people who use them.
We believe in designing with people, not for them, and making sure no person is left behind.
We're selective about the work we do and the people we work with. Doing the best possible job is important to us and we'll only take on a project if we know we can make a difference – to you and the people who use your services.
We have worked in various sectors including central government, law, local authority and charities with specialist experience in education.
Learn the practical skills you need for user research in a small group with Paper's experienced researchers.
This is a 2-day practical user research training course for people at the beginning of their user research journey.
We're honest about what we can (and can't) do and open about the things we care about. When we started Paper, we created founding principles for how we choose to run our business and we're happy to have stuck to them ever since.
We bring our tried and tested tools, culture and values to help teams in government, charities and businesses with:
We love our studio. We joined the community at Kollider Castle House around Paper's third birthday so we could have more space for workshopping and having clients over. It's nice for everyone to get a change of scene, with the added benefits of oodles of working, meeting and event space and, importantly, the Kommune food hall just downstairs…